In a competitive domain where customer acquisition depends on tangible factors such as tariffs, network connectivity and package bundle offerings, loyalty can be built on the basis of high-quality customer service. In an age when data services are an essential part of the offering, telecom operators are also finding relevance in providing robust technical support services for connected and Internet-enabled devices. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on brand advocacy and long-term retention. Outsourcing customer service to Invensis will give your wireless, phone or cable business access to robust, round-the-clock support in the form of a 24x7x365 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).
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